Roberts Mart & Co Ltd is committed to protecting personal data and complying with applicable data protection legislation, including the UK GDPR and Data Protection Act 2018.
This policy explains how individuals can raise a complaint about how their personal data is handled, and how we will respond.
This policy applies to any individual whose personal data we process, including:
If you have concerns about how we handle your personal data, you can submit a complaint using our Data Protection Complaint Form available on our website: Roberts Mart Data Protection Complaint Form – Fill out form. The form can be completed and submitted electronically.
Alternatively, you may contact us directly using the details below:
Data Protection Contact:
Roberts Mart & Co Ltd
Aire Valley House, Thornes Farm Way, Leeds LS9 0AN
Email: HR@roberts-mart.co.uk
When submitting a complaint, please provide:
Acknowledgement: We will acknowledge receipt of your complaint within 30 days.
Investigation
We will:
Outcome
We will:
We aim to resolve complaints as quickly as possible. Where investigations are complex, we will keep you informed of progress and expected timelines.
We maintain a record of all data protection complaints to:
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Telephone: 0303 123 1113
We review complaints to identify opportunities to improve our data protection practices and ensure ongoing compliance.
This policy is reviewed regularly and updated where necessary to reflect changes in legislation or business practices.